Frequently asked questions.
Browse common questions about setup, pricing, calls, integrations, and data handling. If you want to hear the answers live, book a demo.
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How quickly can I get Callopa set up?
Most restaurants are live in under 10 minutes. Share your menu and phone number, and our team handles the rest. Sarah will be answering calls the same day.
What information do I need to get started?
Very little: your restaurant name, phone number, and a copy of your menu (PDF, photo, or typed list). We handle the setup.
Do I need to prepare anything?
Nothing required. If you have your menu ready, great; otherwise, we can run a demo with a sample menu and configure everything afterwards.
What actually happens during the demo?
You’ll hear Sarah answer a live call using your restaurant name. We walk you through order-taking, WhatsApp notifications, and setup. It takes under 10 minutes.
Where is Callopa based?
Callopa is headquartered in Birmingham, UK, and serves restaurants across major UK cities.
Can I try Callopa before committing?
Yes, you can book a free demo to see exactly how it works before making any decision.
What does Callopa cost?
Plans start from £149 per month. No setup fee, no contract, cancel anytime.
Is there a contract or minimum term?
No, there are no contracts or minimum commitments.
I run multiple restaurants — can Callopa handle that?
Yes, multi-location support is available on Professional (£499/month) and Enterprise (£899/month) plans.
Are there any hidden fees?
No, there are no hidden charges; what you see in your plan is what you pay.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time depending on your needs.
How do I receive the orders?
Every order is sent instantly to your WhatsApp with the customer’s name, full order, and total.
What happens if Sarah can’t understand a customer?
She asks the customer to repeat or clarify. If needed, the call can be forwarded to your team.
Can customers customise their orders?
Yes, Sarah captures modifications like spice levels, add-ons, and allergen requirements accurately.
Does Sarah handle peak-hour call volume?
Yes, Sarah can handle multiple calls simultaneously, so you never miss an order.
Do I need to change my phone number?
No, your customers keep calling the same number. Callopa simply routes calls through Sarah first.
Does Callopa work with my existing phone system?
Yes, Callopa works with any UK provider using simple call forwarding.
I already have a phone system — will Callopa work with it?
Yes, call forwarding works with any existing setup and takes about 30–60 seconds to activate.
Does Callopa handle South Asian menu items?
Yes, Callopa is built specifically for South Asian menus, including Urdu, Hindi, and regional dishes.
How long does setup actually take?
Setup typically takes under 10 minutes from start to finish.
Do I need any new hardware or software?
No, everything works with your existing phone and WhatsApp.
Will my customers know they’re talking to an AI?
Most don’t. Sarah speaks naturally, and if asked, she is transparent. Customers mainly care about speed and accuracy.
Do you offer support outside business hours?
Sarah operates 24/7. Human support is available Monday–Friday, 9 AM–6 PM. Urgent issues can be emailed for next-day response. Enterprise clients get priority support.
Is customer and order data protected?
Yes, all customer and order data is handled securely and used only for processing orders and improving service.
Who owns the customer data?
The restaurant owner owns the customer data. Your customer data always belongs to your restaurant.
How quickly can I get Callopa set up?
Most restaurants are live in under 10 minutes. Share your menu and phone number, and our team handles the rest. Sarah will be answering calls the same day.
What information do I need to get started?
Very little: your restaurant name, phone number, and a copy of your menu (PDF, photo, or typed list). We handle the setup.
Do I need to prepare anything?
Nothing required. If you have your menu ready, great; otherwise, we can run a demo with a sample menu and configure everything afterwards.
What actually happens during the demo?
You’ll hear Sarah answer a live call using your restaurant name. We walk you through order-taking, WhatsApp notifications, and setup. It takes under 10 minutes.
Where is Callopa based?
Callopa is headquartered in Birmingham, UK, and serves restaurants across major UK cities.
Can I try Callopa before committing?
Yes, you can book a free demo to see exactly how it works before making any decision.
What does Callopa cost?
Plans start from £149 per month. No setup fee, no contract, cancel anytime.
Is there a contract or minimum term?
No, there are no contracts or minimum commitments.
I run multiple restaurants — can Callopa handle that?
Yes, multi-location support is available on Professional (£499/month) and Enterprise (£899/month) plans.
Are there any hidden fees?
No, there are no hidden charges; what you see in your plan is what you pay.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time depending on your needs.
How do I receive the orders?
Every order is sent instantly to your WhatsApp with the customer’s name, full order, and total.
What happens if Sarah can’t understand a customer?
She asks the customer to repeat or clarify. If needed, the call can be forwarded to your team.
Can customers customise their orders?
Yes, Sarah captures modifications like spice levels, add-ons, and allergen requirements accurately.
Does Sarah handle peak-hour call volume?
Yes, Sarah can handle multiple calls simultaneously, so you never miss an order.
Do I need to change my phone number?
No, your customers keep calling the same number. Callopa simply routes calls through Sarah first.
Does Callopa work with my existing phone system?
Yes, Callopa works with any UK provider using simple call forwarding.
I already have a phone system — will Callopa work with it?
Yes, call forwarding works with any existing setup and takes about 30–60 seconds to activate.
Does Callopa handle South Asian menu items?
Yes, Callopa is built specifically for South Asian menus, including Urdu, Hindi, and regional dishes.
How long does setup actually take?
Setup typically takes under 10 minutes from start to finish.
Do I need any new hardware or software?
No, everything works with your existing phone and WhatsApp.
Will my customers know they’re talking to an AI?
Most don’t. Sarah speaks naturally, and if asked, she is transparent. Customers mainly care about speed and accuracy.
Do you offer support outside business hours?
Sarah operates 24/7. Human support is available Monday–Friday, 9 AM–6 PM. Urgent issues can be emailed for next-day response. Enterprise clients get priority support.
Is customer and order data protected?
Yes, all customer and order data is handled securely and used only for processing orders and improving service.
Who owns the customer data?
The restaurant owner owns the customer data. Your customer data always belongs to your restaurant.